I think I have garnered enough experiences as a practicing nurse to write it down and have some fun. Every profession has its high points, but nursing in particular teaches us what humility is all about. If we base our life on this single quality and approach any sort of situation with lowered expectation, definitely there is lesser chance of disappointment. Nursing to me is not only a profession to earn myself a living but my passion to learn and understand more about human beings and sometimes I don’t want to deny the few happy people’s comments as “Lungtengi Sister” (lol) but of course very rare comments……. Jokes aside! I am writing down my own understanding about the Emotional intelligence which is very important aspect and applicable in the field of Nursing. A quality that must be learnt and develop to understand one another better.
Emotional Intelligence is the capacity for recognizing feelings in ourselves and in others and managing them well. It is distinct from general intelligence (IQ) which reflects our cognitive (neuro-psychological capacity), which is correlated with pure academic intelligence.
Nursing is people centered activity and the profession happens in a strong emotional environment. Nurses are expected to show emotions that conveys caring, understanding, hope and affection even when they feel tired,bored, fearful, irritated or demoralized.
Emotional intelligence found to matter twice as much as IQ and technical skills put together in producing superior managerial job performance.
For newly graduated nurses, the transition from student to clinical nurse is challenging.
Emotionaly intelligent senior nurses like nurse managers, nursing superintendents and chief nurses can be of great help to them.
Essential skills for nurses are clinical skills, management skills and leadership skills.
Emotional intelligence is more intricately linked with management skills and leadership skills.
We can understand this with two dimensions
1. The ability to understand and manage oneself (self awareness and self management)
2. The ability to understand and relate well to others (social awareness and relationship management)
Frame work of emotional Intelligence
Self
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others
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Self –awareness
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Social awareness
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Self-Management
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Relationship Management
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Self awareness of the moment to moment and situation to situation variation in initial emotions.
Awareness of the reaction to internal and external stimuli.
Emotional intelligent persons are aware of their own feelings and understands them accurately.
They have the confidence to continue activities appropriately, inspire of their emotions.
Self-Management
Self control of emotions, Adapting to emerging situations, Contrasting profiles, Impulsive, short tempered, rigid, easily hassled, defensive, critical.
Calm, composed, tolerant, open-minded, flexible.
Social awareness
Directly related to the capacity for empathy
Empathy-the ability to sense others’ feelings, needs, concerns and perspectives
Having active interest in others
Relationship management
Inspiring and influencing others, Developing others, Leadership, visioning, Collaboration, teamwork and conflict management
Development of Emotional Intelligence
Both genetic inheritance and social influence (since childhood) contribute
Out-come of the interaction of the capacity plus the opportunities that help to develop that innate capacity to evolve further.
We can improve our Emotional Intelligence by developing our emotional competencies- the related skills. All emotional competencies can be learned and developed. The related competencies are personal competencies and social competencies.
1.Personal competencies are as follows:
Self awareness skill
Emotional self awareness, Accurate self assessment, Self confidence
Self-Management skill
Emotional self control, Transparency, Adaptability, Achievement, Initiative, Optimism
2.Social competencies are as follows:
Social awareness
Empathy, Organizational awareness, Service orientation
relationship Management
Developing others, Inspirational leadership, Change catalyst, Influence, Conflict management, Team work and collaboration.
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